Tyrone Crew's Portfolio

Welcome and smile because you are somebody.

Tyrone Crew

Phone:701-730-9365

A certified leader trained in mediation and conflict management, with the ability to build, manage, lead, and motivate teams, by creating a peaceful work environment and culture, in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas, that promote personal and community growth, in and outside of work.

Core Qualifications:

- Peaceful Personality
- Customer-Centered
- Collaborative
- Mediation Expertise
- Professional Scrum Master I
- SAFe 6.0 Certified Scrum Master
- Project Management skills
- Exceptional Interpersonal Skills
- Conflict Management Skills
- Facilitation
- Root Cause Analysis

Education &Training

Hello, here is a list of my degrees, certifications, and certificates.

Experience

Provider Enrollment Analyst II

Reli Group Inc.

(POV Project Start-Up))

11/2021-Present

Participated in the development and attainment of the team and operational goals
Thoroughly understanding customer regulations and expectations
Prioritize workloads to ensure timeliness/quality standards are met
Research and resolve inquiries in a professional, timely, and accurate manner
Documented all inquiry activities in the appropriate reporting system
Identified processing deficiencies and initiate corrective actions
Suggested ways to improve work processes
Knowledge of Service Now and Pecos Systems
Assisted Lead with other duties
Participated on the Diversity Council as Global Citizen ERG Lead
Coordinated meetings, recruitment, and agendas

Customer Service Representative

Reli Group Inc.

(NPPES Project Start-Up)

12/2020- 11/2021

Spherion/Turning Point

10/2019-12/2020

Participated in the development and attainment of the team and operational goals
Thoroughly understanding customer regulations and expectations
Prioritize workloads to ensure timeliness/quality standards are met
Responded to incoming inquiries, telephone, and emails from providers
Research and resolve inquiries in a professional, timely, and accurate manner
Documented all inquiry activities in the appropriate reporting system
Knowledgeable in all major NPI information
Identified processing deficiencies and initiate corrective actions
Suggested ways to improve work processes
Provided troubleshooting steps when NPPES and I&A are not working correctly

Workflow Coordinator

Aerotek/Integreon

02/2019-07/2019

Set up, monitored, and delegated projects
Formatted documents for customer specification
Emailed and phoned customers to verify instructions for the projects
Returned finished product to the customer

Transaction Specialist

Aerotek /Arvato Digital Services

05/2017-11/2017

Processed orders
Trained new hires (200 hrs. acquired)
Verified information in detail through multiple systems to make sure no errors were found
Prepared documents and setup for training

Volunteer Work

Peace Pattern Ministry

04/2022-Present

Kent State University

2014-2015

Cuyahoga Community College

2011-2012

Started two student organizations
Student Peace Alliance
Gay Straight Alliance
President and Vice President
Recruited People
Agenda creation for each meeting
Coordinated Fundraisers
Delegate tasks for projects that needed to be completed
Connected the Student Peace Alliance to the United States Peace Alliance in Washington D.C.
Started a Peace Ministry
Peace Pattern Ministry (https://www.peacepatternministry.life/)
Peace Minister, Pastor, and Peace Life Coach
Mentorship
Coaching

Participant Specialist

Spherion/Discovery Benefits

01/2018 – 01/2019

Responsibilities included assisting customers by answering questions, solving problems, and educating them on provided services via inbound phone calls and customer email inquiries
Handled all inquiries professionally and courteously and with accuracy
Answered and returned inquiries in a timely manner
Clearly communicated answers and solutions to the customer
Responded to email inquiries with accuracy utilizing appropriate verbiage, grammar, and spelling
Researched/investigated all inquiries utilizing reference materials
Understood and applied confidentiality guidelines
Met or exceeded customer service standards and goals

Nayo Cares (Domestic Violence)

Operations Manager (2023-Present)

Helped with everyday operations, set up, and created a peace program, podcast, and Go-Fund-Me page.

(https://www.nayocares.org/)

Delta Lambda Phi

Service Director

Kent State University

(2014-2015)

Organized activities which included calling and setting up appointments for volunteer services in the community
Reminder communications to make sure people were on time for services.

https://www.dlp.org/

Boys and Girls Club

Teacher (2011-2012)
Taught conflict management skills to school kids in an after-school program

https://www.bgcneo.org/

Skills

Leadership /Supervisory/Management
Business Analyst
Project Coordinating
Scrum/Agile Methodologies
Conflict Management/Communication
Facilitation/Presentation
Training/Coaching
Microsoft Suite (Teams/Outlook/Word/Excel/PowerPoint/Visio)
Peace Building

Linkedin Profile:

linkedin.com/in/tyrone-crew-40ba1575

Click the above URL, please

Awards and Letters of Recommendation

Letters of Recommendation and awards were written and given to me to show appreciation for the help I gave them and to show they valued me as a co-worker, friend, and student.

Cuyahoga Community College, Arvato Digital Services, Peace Alliance, and RELI Group Inc. were such places.

Peace Pattern Ministry

I am a peace minister and when I look at the world today and see the struggles of people who want to live in peace and are led by religions that don't cater to the peace that they are looking for, I feel the need to help in a peaceful way.

I have been through the religious struggle of trying to find the freedom of self and creator. When being a gay black man in a religion that shuns such ideas of relationships, it is difficult to find peace.

Today I found freedom and a relationship with the Creator based on truth being the Creator and me being created. I live now in a peaceful understanding of mind, body, and spirit. I want to help others find that inner peace with the creator being truth so they can live their best lives and be their best selves.

www.peacepatternministry.life

Peace Pattern Ministry

Books By Tyrone Crew

Click on the picture please

Mediation OF The Self

Click on the name to go to the website

I am the owner of Mediation Of The Self. I was diagnosed with Generalized Anxiety Syndrome when I was 19 years old. I was told to go on medication.I refused and found meditation and a connection to what I believe to be the creator of creation, as being peace in my life. I struggled with my sexuality being a gay black man growing up in Cleveland, Ohio.

I also struggle with religion and suicide, until I decided to take control of myself and my life. Peace has kept me sane and stable my whole life. I mostly was a recluse growing up. Today I live a peaceful life. My anxiety is under control without medication and I am a :

Personal Peace Life Coach
Personal Transformation Life Coach
Personal Happiness Life Coach
Personal Spirituality Life Coach
Peace Minister With Peace Pattern Ministry.

I want to help people who are like me and don't know who to talk to or where to turn. I believe I am living proof you are deserving of peace in your life your way. When you read this smile because you are somebody. Peace to you all.

Mediation Of The Self

https://www.mediationoftheself.me/

Click on the link above

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